If you have an illness, injury, or condition that occurs during an evening or weekend, you should call your PCP or Plan doctor’s office or the After Hours Nurse Advice Line number located on your member ID card. What should I do if I get sick or hurt after business hours or during the weekend?.Remember, in an emergency always call 911 or go to the nearest emergency department. Once ordered the card should arrive in seven (7) to ten (10) business days.Ĭall the number on the back of your member ID card.
Sign in and view MyOptima or call member services. Always show your member ID card to your doctor when you receive a new one. Unless you ordered a new card online or through member services the only reason you will receive a new card is if important information on it has changed. I received a new member ID card in the mail but I already have one.In addition, it provides information such as copay amounts, applicable deductibles, your member ID number, and important phone numbers and addresses. Your member ID card identifies you as a covered member of Optima Health. Why do I need to carry my member ID card?.If your doctor requires you to present a card at the time of service, member services will fax a sample of your card to his/her office. This number allows a doctor to verify your eligibility and bill your services to the health plan. If your application has been processed they will be able to give you your unique member ID number. What should I do?Ĭontact member services. I have not received my member ID card but need to see my doctor.If you still have questions, contact member services. Refer to this section of the website for answers to commonly asked questions. When and where do I call if I have questions?.Whether you go to school, are self-employed or between jobs, are ready to retire, have a family, or don’t have a health plan through work, Optima Health has medical coverage that meets your unique needs. Individual Plans are offered for people who do not have coverage through their employer.
It is best to check with your employer to see if a health plan by Optima Health is an option for you. Optima Health offers a Health Maintenance Organization (HMO) for Virginia Medicaid and FAMIS beneficiaries called Optima Family Care. These products include: Optima Vantage, Optima Plus, Optima Equity, Optima Design, and Optima FourSight. Optima Health offers many products for large and small group employers, such as HMO, PPO, and Consumer Directed Health plans.
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